On Wednesday during my visit to Los Angeles, I took the time to visit an Apple Store in Century City. While there was a long wait for people to speak with one of their resident “Geniuses”, there was an even longer wait for someone who wanted to actually pay for something.
Now THAT is definitely amusing to say the least - good video Jeff.
I have found this issue to be somewhat true in my experiences, although my recent visits to Denver-area stores showed dedicated cashiers who were less flighty to help stranded consumers with iPod questions. It was really easy to give them $1.99 to upgrade to 802.11n also - but what isn’t simple on the web?! By the way - upgrade to 802.11n is worth every penny! (Core2Duo only, not CoreDuo or G4/G5)
Apple should consider continuing to look at how to make it easier for folks to give them money and even get support. As a rapidly growing company this needs to be closely monitored or else there will be suffering.
Although somewhat off-topic (from buying things) - I would like to ask that Apple’s telephone support be open longer than bankers’ hours. They close rediculously early Pacific time. Maybe Apple is avoiding using India for tech support but I have been frustrated a few times by their lack of 24-hour/day support.
I sure do love Apple though - thank God their stuff is reliable!
Sincerely,
Scott “Patiently Waiting to give Apple Money for iPhone” Stevens
